Forex FAQs for Money Remittance
Forex FAQs for Money Remittance

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Forex FAQs for Money Remittance

What are the requirements for first time remitters?

In compliance with our AML/CTF program, there are certain things we require from an applying customer who want to use Forex. For more information on those requirements click here and view First Time Remitter details.

What transaction type do you recommend for me to use?

The type of transaction you choose really depends on what speed your beneficiary would need the funds, what location they are in and if they have a bank account? The most popular transaction types are Cash Pick Up because of the speed the funds are available and the convenience of pick up channels available. The other is Credit to Account for those who have beneficiaries with an existing bank account in one of the major banks.

How much are the fees?

Service fees differ depending on the transaction type you choose. Please click here to see the different transaction types available and the fees associated with them.

What are Forex' business operation hour?

Forex is conveniently open Monday to Friday from 9am to 6pm to take your calls and emails.

How soon after I make the deposit will my funds reach my beneficiary?

This would depend on the transaction type you select. If the transaction type you select is through one of our partnered banks, the funds should be available between 1 to 3 hours after your deposit has been sighted by our team.

Who are the remittance partners of Forex in the Philippines?

BDO Remit (Banco De Oro, BPI (Bank of the Philippines Islands), Metrobank, Landbank, M.Lhuillier and Cebuana Lhuillier. Note: We credit to accounts in all banks in the Philippines including those that are not on this list.

How soon after my deposit to a non-partner bank will the funds be available to my beneficiary?

If you want to send money to a non-partner bank in the Philippines, there is a cut off time of 10:30am deposit if you would like the funds will be credited the same day (late in the afternoon). If cut-off time was missed the funds will be credited the next business day.

Please note: Cut-off times include our team sighting your deposited funds in order to be processed before the cut-off time.

How to open a Forex cash card?

If you are an existing Forex remittance customer, opening a Cash Card or for your beneficiary in the Philippines is very simple. Next time you call us after your deposit simply advise our team that you would like to open a cash card and we can arrange it for you. For more info on Cash Card Opening click here.

If you are not a current Forex Remittance Customer, you will first need to fulfill our KYC first time remitter forms requirements. For more info on First Time Remitters click here.

How to become a member of Forex?

If you have never sent money through Forex before, please click here to see our requirements in becoming a Forex Remitter. Once you register, you can start to enjoy the benefits of sending money Fast, Securely, Conveniently and at a great rate.

What are the requirements of AUSTRAC?

AUSTRAC is the governing body of Australia which monitors the movement of money. We at Forex are obligated to comply with the laws and policies stated in the AML/CTF (Australian Money Laundering and Counter Terrorism Financing) Act. Some of these which affect you are in first providing us with your accurate information as stated in our First Time Remitter form as part of our KYC (Know Your Customer) obligations. This is for safety and security of this country.

AUSTRAC is not there to make things difficult for you to send money overseas, so for as long as both parties (Customer and Forex) are complying with the obligations there is nothing to worry about. In saying this please be prepared to answer questions that may be asked by our trained staff as these are part of what is required from us and part of our ongoing due diligence as a remitter.

To learn more about AUSTRAC, please click here.

How does the cash card work?

The Forex BDO Cash Card is so simple to use. It is like having an ATM card which you can use to withdraw cash from any ATM machine in the Philippines or to use when purchasing good as EFTPOS (which they call EPS - 'Express Payment System' in the Philippines). When you or beneficiary receives the Cash Card, there will be a temporary 6 digit PIN number included. On your first use of the Cash Card you will need to enter this 6 digit PIN and you will be prompted to change you PIN to one you choose.

For more info on the Cash Card, Click Here.

How do I get cash card?

Simple. Deposit the funds you would like Forex to place in the Cash Card into our account, then call us to advise us of your deposit. Note: If you have never sent money through Forex, click here to see requirements before you can send money.

What is the cut off time for other banks and door-to-door?

With our partner Banks, such as Banco de Oro (BDO), Metro Bank, BPI and Land Bank, as well as Cebuana and ML Kwarta Padala the funds are available within 3 hours. When crediting banks that is not in this list, the cut off time is 10:30am for same day crediting. After cut off, the funds will be available in the afternoon of the next business day.

What are the other banks that we can send money?

You can send money to any other Bank in the Philippines, although if you are wanting to have the funds available quickly we suggest crediting accounts in one of our partner banks. Click here to see list of partner banks.

Can I open an account for my relative or friend in the Philippines?

Yes you sure can. BDO have an account which we call the Asenso Kabayan account which you can easily open for them through us here at Forex. Simply provide us with all the details of your beneficiary as well as a nominated BDO branch where the account will be opened. We suggest to open the account in the closest branch to the address of your beneficiary.